Privacy policy
PRIVACY POLICY
Effective date: 12/20/2023
1. INTRODUCTION
Keap Co. (“Keap” or “We”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.keapcandles.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect:
- on the Website;
- in email or other electronic communications between you and the Website;
- in email or other electronic communications between you and Keap outside of the Website;
- and when you interact with our applications on third-party websites and services, if those applications or advertising include links to this policy.
This Privacy Policy does not apply to information collected:
- by us offline or through any other means, including on any other website operated by Keap or any third party; or
- by any third party, including through any application or content that may link to or be accessible from or through the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.
If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see 11. Changes to This Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.
2. CHILDREN UNDER THE AGE OF 16
The Website is not intended for use by children under 16 years of age. We do not knowingly collect or solicit information from children under the age of 16.
If you are a parent or guardian of a child under the age of 16 and believe they have disclosed personal information to us, please contact us at TheLab@KeapCandles.com with “Privacy Compliance: Minors” in the subject line or by mail at:
KEAP
Attn: Privacy Compliance
79 Hurley Ave, Ste 108
Kingston, NY 12401.
If we become aware that we have collected personal information of a child under 16 years of age through our Website, we will remove that information from our systems.
3. WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?
Information You Provide to Us
When you purchase something from the Website, as part of the buying and selling process, we collect the personal information you give us, such as your:
- Name
- Billing and shipping addresses
- Email address
- Credit card information
Information We Collect Automatically
As you navigate through and interact with the Website, data may be automatically collected from you in the following circumstances:
- When you browse the Website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
- When you purchase something from the Website, we may automatically collect information about your customer purchase history and shopping preferences.
- When you contact Keap by email, we automatically receive your email address.
- When you answer a survey on the Website, we automatically collect your email address and other contact information.
The technology we use for this automatic data collection may include cookies, unless you choose to opt-out. For more information about how to opt-out of cookies, see 9. COOKIES.
Information Shared With Third Parties
The information you provide, as well as information we collect automatically, might also be collected and used by the third-party services that we use on our Website (for example, Shopify). For more information about how information is collected and used by third parties, see 7. SHOPIFY AND OTHER THIRD PARTIES WE USE.
4. WHAT DO WE DO WITH YOUR INFORMATION?
Use of Your Information by Us
We use your information to:
- Fulfill your orders.
- Receive and process payment for your orders.
- Attribute sales to affiliate partners who have referred you to our website. Affiliate attribution data is stored for up to 24 months to accommodate commission payments, reporting, and auditing purposes.
- Notify you of updates to this Privacy Policy.
With your permission, we may also send you emails about our store, new products and other updates.
Disclosure of Your Information to Third Parties
We may share your information with Shopify and other third parties:
- To fulfill and ship your orders,
- To receive and process payment for your orders,
- To optimize your experience on the Website and enhance your shopping experience, and
- To otherwise fulfill the purposes for which you have provided your information.
For more information on what information we may share with third parties, see 7. SHOPIFY AND OTHER THIRD PARTIES WE USE.
We may also disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
No Sale of Data
We never sell your data to third parties.
Transfer of Data to a Successor
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Protecting Your Data
We have implemented various measures to protect your data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. For more detailed information about how we protect your data, see 8. DATA SECURITY. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.
5. CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting such information and using it for the specific reason that you provided such information.
If we ask for your personal information for a secondary reason, like marketing or customer surveys, we will either ask you directly for your express consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If at any time you wish to change your data privacy preferences or revoke your consent for us to contact you or continue collecting, using, or disclosing your information, please contact us at TheLab@KeapCandles.com with “Privacy Compliance: Consent” in the subject line or by mail at:
KEAP
Attn: Privacy Compliance
79 Hurley Ave, Ste 108
Kingston, NY 12401.
6. ACCESSING, AMENDING, AND DELETING YOUR INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at TheLab@KeapCandles.com with “Privacy Compliance: My Data” in the subject line or by mail at:
KEAP
Attn: Privacy Compliance
79 Hurley Ave, Ste 108
Kingston, NY 12401.
7. SHOPIFY AND OTHER THIRD PARTIES WE USE
Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data, including your email address, and billing and shipping addresses, is stored through Shopify’s data storage, databases and the general Shopify application. If you choose to pay directly with a credit card to complete your purchase, then Shopify stores your credit card data. If you choose to pay with a service such as Venmo, Stripe, PayPal, or Shop Pay, please review the section directly below entitled “Other Third-Party Services We Use.”
We are not responsible for the privacy practices of third parties. Once you leave our Website or are redirected to a third-party website or application, you and your information are no longer governed by this Privacy Policy or our Terms of Service. We recommend that you read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy), as well as Stripe’s Privacy Policy (https://stripe.com/privacy) for more information about how Shopify and Stripe collect, use, and store your information.
Affiliate Marketing Platform: Impact.com
We partner with Impact.com to manage our affiliate marketing program. When you make a purchase on our website that originated from an affiliate referral, we share certain transaction data with Impact.com, including order ID, purchase amount, products purchased, and transaction date. This information is used solely to track and calculate commission payments to our affiliate partners who have referred you to our site. Impact.com's use of this information is governed by their Privacy Policy (https://impact.com/privacy-policy/).
Other Third-Party Services We Use
We also use third-party applications to tailor, analyze, manage, report, and optimize your experience on our Website. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors available for use on our Website, including but not limited to PayPal, Venmo, and Shop Pay, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
We are not responsible for the privacy practices of these third parties. Once you leave our Website or are redirected to a third-party website or application, you and your information are no longer governed by this Privacy Policy or our Website’s Terms of Service. If you choose to use these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be collected, used, and stored by these providers.
In particular, please remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Links
When you click on links on our store, they may direct you away from our Website. Once you leave our Website or are redirected to a third-party website or application, you and your information are no longer governed by this Privacy Policy or our Terms of Service. We are not responsible for the privacy practices of these other sites and encourage you to read their privacy policies.
8. DATA SECURITY
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure consistent with generally accepted industry standards.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.
Unfortunately, the transmission of information via the internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for third-party circumvention of any privacy settings or security measures contained on the Website.
9. COOKIES
Cookies We Use
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Affiliate Tracking Cookies and Pixels
Our website uses cookies and tracking pixels provided by Impact.com to identify when visitors to our website have been referred by one of our affiliate partners. These tracking technologies allow us to attribute purchases to the appropriate referral source and calculate commissions. These cookies typically have a lifespan of 30-45 days.
The information collected through these cookies includes referring website URLs, timestamps of visits, and randomly generated IDs used to recognize returning visitors. If you make a purchase, this cookie ID is associated with your transaction to properly attribute the sale.
You can disable these tracking cookies through your browser settings, but please note that doing so may prevent us from recognizing if you were referred by an affiliate partner.
Cookies Collected by Third Parties
The third parties that we use (see 7. SHOPIFY AND OTHER THIRD PARTIES) may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website and their websites and applications. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about the information that is being collected by these third-party providers and how it is used and stored, you should review the responsible party’s privacy policy and contact the responsible provider directly.
10. YOUR STATE-SPECIFIC PRIVACY RIGHTS
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
Privacy Rights for California Residents
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, please visit https://oag.ca.gov/privacy/ccpa.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not currently sell or disclose information to third parties triggering this statute’s disclosure requirements. Nonetheless, if you wish to make such a request, please contact us at TheLab@KeapCandles.com with “Privacy Compliance: California Privacy Disclosures” in the subject line.
Privacy Rights for Colorado, Connecticut, Virginia, and Utah Residents
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Data portability.
- Opt-out of personal data processing for targeted advertising and sales.
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
- Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
- Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
If you are a resident of any of these states, please visit the following websites for more information:
- Colorado: https://leg.colorado.gov/bills/sb21-190
- Connecticut: https://portal.ct.gov/AG/Sections/Privacy/
- Virginia: https://law.lis.virginia.gov/vacodefull/title59.1/chapter53/
- Utah: https://le.utah.gov/~2022/bills/static/SB0227.html
Privacy Rights for Nevada Residents
Nevada provides its residents with a limited right to opt-out of certain personal information sales.
We do not currently sell data triggering that statute's opt-out requirements. Nonetheless, residents who wish to exercise this opt-out right may do so via phone at 1-888-217-1591.
11. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website home page. If we make material changes to this policy or to how we treat our users' personal information, we will notify you by email to the email address specified in your account. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
12. QUESTIONS AND CONTACT INFORMATION
If you would like to register a complaint or concern, or simply want more information about this Privacy Policy and our privacy practices, please contact us at thelab@KeapCandles.com with “Privacy Compliance” in the subject line or by mail at:
KEAP
Attn: Privacy Compliance
79 Hurley Ave, Ste 108
Kingston, NY 12401.